The forecourt supervisor is the person with the biggest impact on service quality at the pumps — and the least recognized in the station’s structure. When present and well trained, the forecourt supervisor makes sure the attendant team works consistently. When the role is missing, the owner ends up doing the job. The role exists wherever attendants fuel the vehicles, as in Brazil; at self-service stations, the norm in most of the U.S., the same responsibilities usually fall to the shift lead, who covers both the forecourt and the store. Petrol Group explains the role and the ideal profile.
Forecourt supervisor duties
Supervises the attendant team during the shift and is responsible for: assigning positions on the forecourt, initial training of new attendants, quality control of service (greeting, fueling technique, offering services), handling customer complaints on the forecourt, pump cash control and end-of-shift reconciliation, reporting incidents to management, and checking safety conditions on the forecourt.
Forecourt supervisor pay
In Brazil, a forecourt supervisor usually earns 25–40% more than the base wage of attendants in the same region. In the U.S., benchmark against local pay for supervisory roles at gas stations and convenience stores; the Bureau of Labor Statistics publishes wages by occupation, state and metro area in its Occupational Employment and Wage Statistics. Stations with 4 or more attendants per shift should have a forecourt supervisor — the cost is covered by fewer errors and more cross-selling.
Forecourt supervisor vs. station manager
The manager runs the overall operation of the station (finance, inventory, suppliers, human resources). The forecourt supervisor focuses only on service on the forecourt during the shift — the short-term operational leader. At small stations, the manager handles both roles. At mid-size and large stations, they are separate jobs.
FAQ
Does the forecourt supervisor also fuel vehicles?
They can, at peak times. But the main job is to supervise, not to do the work. A forecourt supervisor who spends 80% of the time fueling is a sign that the shift is short of attendants.
Read also: gas station attendants: pay, duties and management and uniforms for the station team. To outfit your team, see our gas station uniform service.