The forecourt supervisor (chefe de pista) is the professional who most directly impacts service quality at the pump — and the most underrecognized role in Brazilian fuel retail. When present and well-trained, they ensure the attendant team performs consistently. When absent, the station owner becomes the de facto supervisor. The Petrol Group team explains the role and ideal profile.
Forecourt supervisor responsibilities
Attendant team scheduling and positioning on the forecourt, new attendant onboarding and training, service quality monitoring (approach, fueling technique, cross-sell offers), customer complaint resolution on the forecourt, shift cash reconciliation, safety condition verification, and incident reporting to management.
Salary benchmarks 2026 (Brazil)
São Paulo: BRL 2,200–2,800/month. Rio de Janeiro: BRL 2,100–2,600/month. Paraná: BRL 2,000–2,500/month. Typically 25-40% above the fuel attendant floor wage for the same region. Stations with 4+ attendants per shift should have a dedicated supervisor — the cost is recovered through reduced errors and higher cross-sell rates.
FAQ
Should the supervisor also fuel vehicles?
They can during peak moments. But if the supervisor is fueling 80% of the time, the station is short-staffed on attendants — not missing a supervisor.
See: operations checklist and customer service guide.